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HELP CENTER & FAQ
Frequently Asked Questions
Find instant answers to common questions regarding our creative products, shipping times, payment security, and B2B wholesale partnerships.
What is the Minimum Order Quantity (MOQ) for wholesale orders?
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Our minimum order quantity (MOQ) for wholesale and bulk purchases is strictly $999. Retail distributors and online storefront owners can submit inquiries directly on our Wholesale Dealer Portal.
How do I apply for an official Aujazyble wholesale dealer account?
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Simply visit our official Wholesale Application Page and fill out the B2B dealer form with your registered business name and sales channels. Our sales team reviews all applications within 24 hours.
Do you offer tier-based pricing or bulk discounts for large orders?
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Yes, we offer exclusive tiered wholesale pricing based on order volume starting above our $999 MOQ ($999-$2,500, $2,500-$5,000, and $10,000+ tiers). For customized quotes, email
sales@aujazyble.store.
What are the authorized sales channels for Aujazyble wholesale partners?
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Authorized wholesale partners can retail Aujazyble products through independent eCommerce storefronts, physical brick-and-mortar retail stores, and approved digital channels upon official brand authorization.
How long does standard shipping take for retail orders?
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Domestic orders are dispatched within 24 hours and typically arrive within 3 to 5 business days. International shipping generally takes 7 to 12 business days depending on destination customs clearance.
How can I track the status of my order?
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Once your order is shipped, you will automatically receive an email confirmation with a tracking number and direct tracking link. You can also email
info@aujazyble.store with your order number.
What payment methods do you accept on Aujazyble?
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We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and secure SSL-encrypted checkout options.
What is your return and refund policy?
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We offer a 30-day hassle-free return policy for unused, unopened products in their original packaging. Please contact customer support at
info@aujazyble.store to initiate a return.
Can I modify or cancel my order after placing it?
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Our fulfillment center processes orders rapidly. If you need to request a cancellation or shipping address change, please contact
info@aujazyble.store within 2 hours of order placement.
Do you offer international shipping worldwide?
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Yes, Aujazyble ships internationally to customers around the globe with door-to-door tracking provided for every package.
What should I do if my package arrives damaged or missing an item?
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Please email
info@aujazyble.store with your order ID and photos of the damaged box or item within 48 hours of delivery. Our client team will dispatch a fast replacement immediately.
What products does Aujazyble specialize in?
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Aujazyble specializes in premium, safe, screen-free creative play kits for kids—including electric pottery wheels, air-dry pottery clay sets, and DIY artistic craft supplies.
Are Aujazyble pottery and craft products safe for children?
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Yes, absolutely! Safety is our top priority. All Aujazyble clay, paints, and tools are 100% non-toxic, eco-friendly, BPA-free, and thoroughly tested according to global child safety regulations.
How do I assemble and operate the Aujazyble pottery wheel?
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Every kit comes with a beginner-friendly instruction manual. If you need additional assistance or digital guides, feel free to request assistance from
info@aujazyble.store.
How can I contact Aujazyble client relations directly?
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For retail customer service, contact us at
info@aujazyble.store. For wholesale and B2B sales assistance, email sales@aujazyble.store.
Still Have Questions?
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